Community Administrator

Hamden, CT

Full Time

Town Walk

Mid Level

Company Profile
Jones Street Investment Partners, LLC (“JSIP”) is a real estate investment sponsor focused on multifamily assets in the Northeast and Mid-Atlantic. Since its founding in October 2014, JSIP has acquired properties in eight states, totaling over 6,000 units and over $1.7B of AUM. Jones Street Residential, Inc. (“JSR”) is an affiliate of JSIP and was formed in 2017 to provide efficient and integrated community management for the JSIP portfolio.

Job Description
The Community Administrator is responsible for accounts receivable and account payable duties including maintaining financial information systems for the community, preparing invoices and/or checks for processing, verify proper approvals and coding, support the leasing department, prepare, submit and follow-up of service requests, and providing high-quality customer service to residents and prospective residents.

Key Responsibilities

Effectively develop and implement personal sales and telephone skills to support the leasing department; Ability to provide information about the apartments and the community to the prospective resident and schedule visits to the community.
Collects security deposits, rent and all other funds associated with resident moves.
Maintain prospect, traffic and leasing data in computer system.
Retain thorough product knowledge of market competition.
Respond to resident problems and complaints, following through to ensure resolution of issue
Scan and extract invoices, obtain W-9 information for the set-up of new vendors and ensure certificates of insurance are current prior to releasing payments.
Review A/P or A/R related reports and quality check, research and resolve returned and outstanding checks as well as invoice exceptions and discrepancies. Respond to requests regarding the status of invoices and payments.
Completes service requests and communicates with Maintenance Department.
Conducts follow-up activity with all residents to establish positive resident relations.
Maintains open communications with Management, Recreation, and Maintenance Departments.
Implement or direct implementation of all applicable community policies and procedures.
Ensure compliance with all federal, state, and local laws, specifically Fair Housing regulations.
Assist the supervisor in various responsibilities.
Monitor collections, enforce the collection policy, and initiate legal action when required.

Qualifications

High School diploma or GED equivalent, undergraduate degree preferred
1-2 years of administrative experience in a retail, hospitality or multi-family environment. Fluent with Microsoft Office
Excellent customer service skills warm, friendly and helpful in person and on the phone
Ability to multi-task
Strong verbal and written communication skills
Strong organizational skills
Good math skills, computer skills and ability to prioritize tasks
Positive attitude
Self-starter
Strong computer skills: Microsoft Office, posting on internet listing services, social media sites, ability to research, ability to use property management software, typing and writing ability for correspondence, memos, marketing materials, etc.

Benefits

Medical, Dental & Vision
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long-Term Disability

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Who referred you to this position? Enter their first and last name here.

Do you have a valid driver's license?*

Are you willing to relocate?

What's your citizenship / employment eligibility?*

What's your highest level of education completed?*

Are you 18 years of age or older?*

What languages do you speak fluently?

Desired salary*

Earliest start date?*

Can you work weekends?

Can you work evenings?

Can you work overtime?

Have you ever been convicted of a felony?*

In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!

150

References: Please enter names and contact information:

Why are you interested in this position, and how do your skills align with the job requirements?*

Tell us about your most relevant experience that makes you a strong candidate for this role?*

Are you available to work on-call hours? (Maintenance Positions) Please type N/A if you are not applying for a maintenance position.*

This position may require working weekends in addition to regular hours. Are you open to this schedule, and are you comfortable with the possibility of working flexible hours?*

What type of work environment do you thrive in?*

Would you provide an example of how you have been successful in a work environment?*

What is your salary expectation?*

Based on overall benefits package, do you have flexibility in your salary expectation?*

If offered the position, when would you be available to start?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application

Join Jones Street!

Community Administrator

Apply for this position